Privacy Policy

Privacy Policy

European Day Spa of Fredericksburg

Effective Date: April 28, 2026

I respect your privacy and am committed to protecting the personal information you share with me. This Privacy Policy explains what information I collect, how I use it, who I share it with, and the choices you have about your information when you visit my website at eurospafredericksburg.com (the “Site”), use my chat widget, or interact with my SMS text messaging program.

1. Who I Am

European Day Spa of Fredericksburg is the trade name (DBA) of Carissa Ballard, a sole proprietor based at 402 Granite Avenue, Fredericksburg, Texas 78624. Throughout this Privacy Policy, “I,” “me,” and “my” refer to Carissa Ballard doing business as European Day Spa of Fredericksburg.

Website address: https://www.eurospafredericksburg.com

Contact information:

  • Phone: 830-997-5267
  • Email: eurospatx@gmail.com

2. Information I Collect

I collect information you provide directly and information that is collected automatically when you use the Site.

2.1 Information You Provide Directly

When you contact me through the website chat widget, contact form, by phone, by email, or in person, you may provide:

  • Name
  • Phone number
  • Email address
  • The contents of messages you send
  • Information about your appointment requests, preferences, and relevant health considerations you choose to share
  • Any other information you choose to share

2.2 Information Collected Automatically

When you visit the Site, certain information may be collected automatically through cookies and similar technologies, including:

  • Your IP address and browser user agent
  • Pages you visit on the Site and how you interact with them
  • Referring website and the date and time of your visit

2.3 Cookies

The Site uses cookies for purposes such as enabling site functionality, remembering your preferences, and helping with spam detection on comments. You can control or disable cookies through your browser settings, though some parts of the Site may not function as intended if you do.

2.4 Embedded Content

Pages on the Site may include embedded content from other websites (for example, videos, images, or social media posts). Embedded content from other websites behaves the same as if you visited those websites directly, and those third parties may collect data about you, use cookies, or monitor your interaction with that content according to their own privacy policies.

3. How I Use Your Information

I use the information I collect to:

  • Schedule, confirm, and remind you about appointments
  • Respond to your questions and provide customer support
  • Send service-related text messages, such as appointment confirmations and reminders, to phone numbers you have given me with consent
  • Operate, maintain, and improve the Site and my services
  • Detect, investigate, and prevent fraud, abuse, or security incidents
  • Comply with legal obligations and enforce my Terms of Service

4. SMS Text Messaging

If you provide your phone number through my chat widget and check the consent box, you authorize me to send you informational and transactional text messages, such as appointment confirmations, appointment reminders, and replies to questions. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any of my text messages. For help, reply HELP, or contact me at 830-997-5267.

Important: No mobile information collected through my SMS opt-in process will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subprocessors that help me deliver SMS messages is described below in Section 5.

5. How I Share Your Information

I do not sell your personal information. I share information only as described below.

5.1 Service Providers

I use trusted third-party service providers to help me operate my business and deliver my services. These providers process your information on my behalf and are required to keep it confidential and use it only for the purposes I instruct. Categories include:

  • Customer relationship and messaging platforms that power my chat widget, contact records, and SMS delivery (for example, LeadConnector / HighLevel and their underlying telecommunications providers)
  • Website hosting and analytics providers
  • Email service providers

5.2 Legal Requirements

I may disclose information when I believe in good faith that disclosure is required by law, legal process, or a lawful government request, or when necessary to protect my rights, property, or safety, or that of others.

5.3 Business Transfers

If my business is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. I will notify you (for example, on the Site) before your information becomes subject to a different privacy policy.

6. How Long I Keep Your Information

I keep personal information for as long as needed to provide my services, communicate with you, comply with legal obligations, resolve disputes, and enforce my agreements. When information is no longer needed, I take reasonable steps to delete or anonymize it.

7. Your Choices and Rights

  • You may opt out of SMS messages at any time by replying STOP to any text message you receive from me.
  • You may request that I update or correct information I hold about you by contacting me at eurospatx@gmail.com.
  • You may request that I delete personal information I hold about you, subject to information I am required or permitted to retain for legal, accounting, security, or operational reasons.
  • You can control cookies through your browser settings.

To make any of these requests, please contact me using the information at the end of this policy.

8. How I Protect Your Information

I use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and I cannot guarantee absolute security.

9. Children’s Privacy

The Site and my services are not directed to children under the age of 13, and I do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided me with personal information, please contact me so I can take appropriate action.

10. Third-Party Links

The Site may contain links to other websites that I do not operate. I am not responsible for the privacy practices of those websites. I encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Privacy Policy

I may update this Privacy Policy from time to time. When I do, I will revise the “Effective Date” at the top of this page. I encourage you to review this Privacy Policy periodically.

12. Contact

If you have any questions about this Privacy Policy or how I handle your information, please contact me:

  • Phone: 830-997-5267
  • Email: eurospatx@gmail.com
  • Address: 402 Granite Avenue, Fredericksburg, TX 78624